The Process

Everything starts with listening. You share your vehicle’s year, make, model, and a brief description of what’s been going wrong. We’ll ask for service records and warranty documents, if available. This first step helps us understand the full picture of what you’ve been dealing with and whether your situation may fall under California Lemon Law. This can be done in minutes.

Once we receive your information, one of our experienced Lemon Law attorneys takes a close look at your potential case. We evaluate your repair history, the types of defects involved, and how the manufacturer has responded so far. Our team has resolved thousands of Lemon Law cases and knows what to look for. You’ll get a clear explanation of your options.

If we both agree to move forward, we’ll provide a written letter of representation that puts our agreement in writing. This confirms that we will handle your case and outlines what you can expect from us. It also clearly states that our fees and costs are paid by the manufacturer, not by you. No retainers. No surprise bills. You don’t pay, and we don’t quit.

After you’re officially represented, we walk you through what comes next and answer all your questions. Then we get to work. We gather additional documentation, communicate directly with the manufacturer, and build a strong case to pursue the best possible outcome. You don’t have to chase updates: we keep you informed and stay highly responsive throughout the process.

As your case progresses, we focus on reaching a resolution that makes sense for your situation. We discuss every offer with you and never accept or decline anything without your approval. Our goal is to put you in a better position than where you started and relieve the stress your defective vehicle has caused.

While every case is different, potential outcomes may include:

• Buy back: The manufacturer repurchases your vehicle, and you may receive compensation that can include down payment, monthly payments, and other qualifying costs, subject to legal guidelines. This allows you to simply walk away from the lemon.
• Cash and keep: You keep your vehicle and receive compensation from the manufacturer. This makes sense if the problem has been addressed or you’re comfortable keeping the vehicle but believe you deserve compensation for what you’ve been through.
• Replacement: In some cases, the manufacturer may provide a comparable replacement vehicle. This outcome allows you to swap your defective vehicle for another vehicle while avoiding the burden of continuing to drive a lemon.