I’ve been in your shoes before, so I know how it feels. My wife had a lemon. After we leased her a BMW and experiencing numerous transmission and airbag problems I couldn’t take it anymore. At first I thought talking to the service department would be enough to get the car fixed but soon realized I wasn’t getting anywhere. I don’t want to throw the dealer under the bus, they were good guys trying to help, but BMW was not authorizing them to make the necessary repairs nor sending a specialist to help. The final straw was when the dealer told me if the airbag light came on it was normal and when it went off the system was not set and would not activate in an accident. I knew what had to be done. I fought for and got a buyback. I am in this field so I can stand up for and help people when they feel as stuck as I did.

Jon Jacobs, Esq.